Salesforce buys InStranet for call-center tech
On-demand CRM (customer relationship management) vendor Salesforce has bought InStranet, maker of knowledge-base management technology for call centers.
ACT revamp focuses on Outlook integration
Sage Software Tuesday shipped the 11th edition of its customer contact management software, ACT, tightening the product's integration with Microsoft Outlook.
SAS buys revenue management software vendor IDeaS
BI (business intelligence) vendor SAS is buying IDeaS Revenue Optimization, maker of revenue-management software for the hospitality sector, a move that could serve to differentiate SAS from major competitors like SAP and IBM.
Top 5 ways to get your employees to use CRM software
Customer relationship management (CRM) software is a valuable and effective tool that can optimize the sales process and help strengthen customer relationships, but many businesses struggle to convince sales teams to use CRM software. Despite the clear productivity benefits, getting employees to accept new applications and processes is an uphill battle. Here are five proven tips to boost user adoption:
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Crimeware: Understanding New Attacks and Defenses
By Markus Jakobsson, Zulfikar Ramzan
Published Apr 6, 2008 by Addison-Wesley Professional. Part of the Symantec Press series.
Enter now! | Official rules | Sample chapter
Securing VoIP Networks: Threats, Vulnerabilities, and Countermeasures
By Peter Thermos, Ari Takanen
Published Aug 1, 2007 by Addison-Wesley Professional.
Enter now! | Official rules | Sample chapter
